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Terms of Service

Last Updated January 7, 2025

We are Habidee LLC. We operate the Ruly website (www.askruly.com) and Ruly application, which provides information and summaries of law (collectively, “Ruly” or the “Services”). By accessing, viewing, subscribing to and/or using Ruly, you agree to these Terms of Service and the Data Protection and Privacy Policy located here (together, “Terms”). By signing up to use Ruly, you agree that you have read, understand, and accept these Terms.

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Habidee LLC, concerning your access to and use of the Services. You may not use Ruly if you are under the age of 13. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF SERVICE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY, AS THEY CONTAIN AN AGREEMENT TO ARBITRATE AND OTHER IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. THE ARBITRATION AGREEMENT REQUIRES (WITH LIMITED EXCEPTION) THAT YOU SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING AND FINAL ARBITRATION, YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST RULY ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION OR PROCEEDING.

1. What does Ruly do?

Ruly collects various jurisdictions' and courts' legal rules and allows users to query them to locate answers from them using advanced language processing technology (including large language models, such as OpenAI's ChatGPT). Ruly's legal rule summaries come with hyperlinked citations, which allow users to view the original source documents in a viewer window. Additional information about Ruly can be found in the About and Pricing pages.

2. Ruly does not provide legal advice.

The legal rule summaries and other information on Ruly (collectively, “summaries”) are for general information purposes only. Neither the summaries nor any other information on Ruly constitutes legal advice or is intended to constitute legal advice. Ruly is not a law firm or lawyer and does not provide any legal advice or service whatsoever. Information and chats on Ruly are not privileged and do not create an attorney-client relationship.

3. Ruly legal rule summaries and other information may be inaccurate or erroneous.

Ruly uses a third-party service, the OpenAI engine, to summarize certain legal rules from various jurisdictions in the United States. We do not review or validate the summaries or other information on Ruly. The summaries and other information on Ruly may be inaccurate, untruthful, irrelevant, unreliable, misleading, or erroneous. Large language models, like that offered by OpenAI, can make mistakes. Users are responsible for checking important information. Hyperlinked citations and the PDF viewer window are provided as a convenience to users to check the accuracy of all rule summaries. Users are responsible for verifying the accuracy of all information provided, and for using their own judgment regarding the rules. Ruly is not responsible for any inaccuracy, irrelevance, error, unreliability, interruption of, or other problem or defect in the summaries or other information. You acknowledge and agree that your use of any summaries or other information on Ruly is entirely at your own risk. Ruly has relied on your agreement to these Terms, and would not have made Ruly available to you without your agreement to these Terms.

4. License to use Ruly.

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world. The Content and Marks are provided in or through the Services "AS IS" for your internal business purpose only.

Subject to your compliance with these Terms of Service, Ruly grants you a personal, revocable, non-exclusive, non-transferable license to use Ruly conditioned on your continued compliance with these Terms and payment of any applicable fees. You may copy, print and download materials and information on Ruly solely for your own internal business purposes.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to hello@askruly.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

5. Submissions

By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

By sending us Submissions through any part of the Services you:

  • Confirm that you have read and agree with these Terms of Service and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
  • To the extent permissible by applicable law, waive any and all moral rights to any such Submission;
  • Warrant that any such Submissions are original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
  • Warrant and represent that your Submissions do not constitute confidential information.

You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party's intellectual property rights, or (c) applicable law.

6. Fair usage.

To ensure the integrity and accessibility of our services, we require all users to adhere to the following fair usage policy.

While some subscription tiers include unlimited search and chat functionality, this feature is intended for reasonable, personal, or professional use by individuals. Excessive use that degrades the service for others or violates the spirit of these terms is prohibited.

Users may not:

  • Use bots, scripts, or any automated tools to submit an unusually high number of searches, chats, or requests to the platform.
  • Conduct activities that place excessive demand on Ruly's infrastructure, potentially impairing the experience for other users.
  • Attempt to bypass any usage limits or restrictions implemented by Ruly for specific subscription tiers or functionalities.
  • Share, resell, or otherwise provide access to Ruly's services to unauthorized third parties.
  • Use Ruly's platform in a way that harms, disrupts, or interferes with Ruly's operations or those of its users.

Ruly reserves the right to monitor usage patterns to identify excessive or abusive activity. If a user's usage is found to violate this Acceptable Use Policy, Ruly may:

  • Temporarily or permanently restrict the user's access to certain functionalities.
  • Suspend or terminate the user's account.
  • Take additional action as permitted by law or as outlined in Ruly's Terms of Service.

7. Acceptable use.

You may not use Ruly to break the law, harm others, or practice law on behalf of others without a valid license to do so. You may only use Ruly as intended and not for any unauthorized use. You may not use the Services as part of any effort to compete with us. If you interact with others on Ruly, you must treat them respectfully and not engage in harassment or other harmful behavior.

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (5) you will not use the Services for any illegal or unauthorized purpose; and (6) your use of the Services will not violate any applicable law or regulation.

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from locations other than the United States do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

8. Subscription; free trial.

We offer a 7-day free trial to new users who register with the Services. The account will not be charged and the subscription will be suspended until upgraded to a paid version at the end of the free trial.

If you subscribe to our paid services (“subscription”), your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle will depend on the type of subscription plan you choose when you subscribed to the Services. We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

You may cancel your subscription at any time from within your account. Please note that you must cancel your subscription before it renews for a subsequent term to avoid being charged for the next term's subscription fee. If you cancel your subscription, the cancellation will become effective at the end of the then-current subscription period. You will continue to have access to Ruly until the end of the billing cycle unless Ruly has suspended or terminated your account due to a violation of these Terms.

9. Amendment of the Terms.

We reserve the right, at our sole discretion, to amend or modify these Terms of Service and the Data Protection and Privacy Policy at any time. Your continued use of Ruly constitutes your acceptance of, and agreement to, such changes. Ruly may also provide notices to you of changes to these Terms of Service or other matters by displaying notices or links to notices generally on the Ruly website, and/or by providing a copy to you. Amendments or modifications shall be effective as of the time they are posted but will not apply retroactively. Your continued use of Ruly after any such amendments or modifications constitutes your acceptance of them. If you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of Ruly.

10. User registration; password security; contact information.

You may be required to register to use Ruly. You agree to keep your password confidential and will be responsible for all use of your account and password. You are responsible for maintaining the security of your Ruly login credentials and maintaining security and control of all electronic devices, IDs, email addresses, passwords, hints, personal identification numbers (PINs), API keys or any other codes that you use to access Ruly. You are responsible for keeping your email address and other contact information up to date in your account to receive any notices or alerts that we may send you. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

11. Third-party websites, products, and services.

Ruly may provide links to other sites on the Internet for the convenience of its users in locating related information and services. These sites have not necessarily been reviewed by Ruly and are maintained by third parties over which Ruly exercises no control. Ruly shall have no responsibility for the privacy policies, information collection practices, content, accuracy of the information, and/or quality of products or services provided by or advertised on these third-party websites. Moreover, these links do not imply an endorsement with respect to any third party or any website or the products or services provided by any third party.

Ruly may use third-party products or services to process payments, create summaries, host its website, etc. These third-party products and services are for the convenience of Ruly users and are maintained by third parties over which Ruly exercises no control. Ruly shall have no responsibility for such third-party products or services, their privacy policies, information collection practices, the content, and the accuracy and quality of their products and services.

12. Copyright policy

It is Ruly's policy to respect the legitimate rights of copyright owners. Pursuant to the Digital Millennium Copyright Act, 17 U.S.C. § 512 (the "DMCA"), Ruly has designated a copyright agent (specified below) to receive notifications of claimed copyright infringement on its sites.

If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Ruly's copyright agent with the following information in accordance with the DMCA:

  1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright;
  2. A description of the copyrighted work that you claim has been infringed;
  3. A description of where the material that you claim is infringing is located on the Ruly Website or Platform, with enough detail that We may find it on our Website and Platform; providing URLs in the body of an email is the best way to help us locate content quickly;
  4. Your address, telephone number, and email address;
  5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
  6. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Ruly's copyright agent for notice of claims of copyright infringement can be reached as follows:

Josephine Petrick

serious@askruly.com

Please also note that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.

13. Limitation of liability; disclaimer of warranty.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT RULY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH ANY USE OF RULY OR THIS AGREEMENT, EVEN IF RULY HAS BEEN ADVISED OF OR KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE, EXCEPT TO THE EXTENT OF A FINAL JUDICIAL DETERMINATION THAT SUCH DAMAGES WERE A RESULT OF RULY'S GROSS NEGLIGENCE, FRAUD, WILLFUL MISCONDUCT OR INTENTIONAL VIOLATION OF LAW. IN NO EVENT WILL RULY'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID RULY IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

YOU AGREE THAT YOUR USE OF RULY IS ENTIRELY AT YOUR OWN RISK. RULY, INCLUDING THE SUMMARIES AND INFORMATION IT PROVIDES, ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY REPRESENTATION OR WARRANTY OF ANY KIND WHATSOEVER, WHETHER EXPRESS, IMPLIED, OR STATUTORY, TO YOU OR ANY OTHER PERSON. RULY DISCLAIMS ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND/OR NON-INFRINGEMENT. RULY DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT ACCESS TO THE RULY SITE, ANY PART OF THE RULY SERVICES, OR ANY OF THE MATERIALS CONTAINED THEREIN, WILL BE CONTINUOUS, UNINTERRUPTED, TIMELY, OR ERROR-FREE. EXCEPT FOR THE EXPRESS STATEMENTS SET FORTH IN THIS AGREEMENT, YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU HAVE NOT RELIED UPON ANY OTHER STATEMENT OR UNDERSTANDING, WHETHER WRITTEN OR ORAL, WITH RESPECT TO YOUR USE AND ACCESS OF THE RULY SERVICES AND RULY SITE.

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OR EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU OR BE ENFORCEABLE WITH RESPECT TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICES OR WITH THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICES.

IF YOU ARE A USER FROM NEW JERSEY, THE FOREGOING DISCLAIMERS OF WARRANTIES AND LIMITATION OF LIABILITY ARE INTENDED TO BE ONLY AS BROAD AS IS PERMITTED UNDER THE LAWS OF THE STATE OF NEW JERSEY. IF ANY PORTION OF THESE SECTIONS IS HELD TO BE INVALID UNDER THE LAWS OF THE STATE OF NEW JERSEY, THE INVALIDITY OF SUCH PORTION SHALL NOT AFFECT THE VALIDITY OF THE REMAINING PORTIONS OF THE APPLICABLE SECTIONS.

RULY HAS RELIED ON YOUR AGREEMENT TO THESE TERMS, INCLUDING THIS LIMITATION OF LIABILITY, AND WOULD NOT HAVE MADE RULY OR THE SUMMARIES AVAILABLE TO YOU WITHOUT YOUR AGREEMENT THERETO. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD RULY HARMLESS FROM ANY LIABILITY, LOSS, CLAIM AND EXPENSE, INCLUDING REASONABLE ATTORNEYS' FEES, RELATED TO YOUR VIOLATION OR ALLEGED VIOLATION OF THESE TERMS OR USE OF RULY.

14. Indemnity

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Terms of Service; (3) any breach of your representations and warranties set forth in these Terms of Service; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

15. Termination.

You agree that Ruly, in its sole discretion, may suspend or terminate your account (or any part thereof) and remove and discard any content on Ruly, for any reason or no reason. Ruly may also in its sole discretion and at any time discontinue providing its services, or any part thereof, with or without notice. You agree that your access to Ruly may be terminated without prior notice, and you acknowledge and agree that Ruly may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files and to Ruly. Further, you agree that Ruly will not be liable to you or any third party for any termination of your access to the Services. Upon termination, you have no right to access or use Ruly. These Terms of Service and the Data Protection and Privacy Policy shall continue to apply and govern your relationship with Ruly following such termination.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.

16. Deadline to bring claims.

YOU AGREE THAT REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO USE OF THE SERVICES OR THESE TERMS OF SERVICE MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE OR BE FOREVER BARRED.

17. Your privacy.

We care about data privacy and security. By using the Services, you agree to be bound by our Data Protection and Privacy Policy, which is incorporated into these Terms of Service. By using Ruly, you consent to our collection and use of personal data as outlined therein.

Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.

18. Entire agreement; governing law and jurisdiction.

These Terms of Service, including the Data Protection and Privacy Policy incorporated therein, constitute the entire agreement between you and Ruly and govern your use of the Services, superseding any prior agreements between you and Ruly with respect to the Services. The failure of Ruly to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision. If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Terms of Service remain in full force and effect.

Except as provided below in section 19, which selects the Federal Arbitration Act to govern disputes, these Terms of Service are governed by and shall be construed in accordance with the laws of the State of California, without regard to its conflicts of laws. With respect to any disputes or claims not subject to arbitration, you and Ruly agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Los Angeles, California, except for matters brought in small claims court if such claims qualify and remain in small claims court. If for any reason the case proceeds in court instead of arbitration, the Parties hereby consent to and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in such state and federal courts.

19. Arbitration; class action waiver.

You and Ruly agree that any dispute, claim, disagreements arising out of or relating in any way to your access to or use of Ruly will be resolved by binding arbitration rather than in court, except that: (1) you and Ruly may assert claims or seek relief in small claims court if such claims qualify and remain in small claims court; and (2) you or Ruly may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents).

YOU AND RULY HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and Ruly are instead electing that all disputes shall be resolved by arbitration under this Arbitration Agreement, except as specified in this section 19. There is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.

YOU AND RULY AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS ACTION BASIS. DISPUTES OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER.

These Terms of Service evidence a transaction involving interstate commerce; and notwithstanding any other provision herein with respect to the applicable substantive law, the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq., will govern the interpretation and enforcement of this Arbitration Agreement and any arbitration proceedings. The Federal Arbitration Act and court opinions applying it, such as Coinbase, Inc. v. Bielski, 599 U.S. 736 (2023), shall also apply in any court action in which a party seeks to compel arbitration of a dispute, whether in state or federal court, to the extent of any contrary state procedure.

The arbitration will be administered by the American Arbitration Association (“AAA”), in accordance with the applicable AAA Arbitration Rules (the "AAA Rules") then in effect, except as modified by this section of this Arbitration Agreement. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in Los Angeles, California.

You and Ruly agree that all materials and documents exchanged during the arbitration proceedings shall be kept confidential and shall not be shared with anyone except the parties' attorneys, accountants, or business advisors, and then subject to the condition that they agree to keep all materials and documents exchanged during the arbitration proceedings confidential.

The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of California and will be selected by the parties from the AAA's roster of arbitrators. If the parties are unable to agree upon an arbitrator within thirty-five (35) business days of delivery of an arbitration demand, then the AAA will appoint the arbitrator in accordance with the AAA Rules.

The arbitrator shall have exclusive authority to resolve any dispute, and to determine threshold issues of arbitrability. In any award of damages, the arbitrator shall abide by these Terms of Service, including their limitation of liability provisions.

The parties shall bear their own attorneys' fees and costs in arbitration unless the arbitrator finds that either the substance of the dispute or the relief sought in the arbitration demand was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). If you or Ruly need to invoke the authority of a court of competent jurisdiction to compel arbitration, then the party that obtains an order compelling arbitration in such action shall have the right to collect from the other party its reasonable costs, necessary disbursements, and reasonable attorneys' fees incurred in securing an order compelling arbitration.

20. Electronic signatures.

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

21. California users and residents.

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

22. Contact

To resolve an issue with the Services or for further information, please contact us at:

hello@askruly.com

(310) 929-0159